Terms of Service

By accessing or using the Inboxrise platform ("Service"), you ("User", "you", or "your") agree to be bound by these Terms of Service ("Terms"). If you are using the Service on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms.

If you do not agree to these Terms, you may not access or use the Service. Your continued use of the Service after any modification to these Terms constitutes your acceptance of the updated Terms.

These Terms constitute a legally binding agreement between you and Inboxrise ("we", "us", or "our"), a company registered in India.

Inboxrise provides a software-as-a-service platform for email outreach, inbox warmup, campaign automation, contact management, and related analytics. The Service includes:

• Inbox Warmup: Automated email warming using our network of real accounts to build sender reputation
• Campaign Sequencing: Multi-step email sequence automation with personalisation
• Reply Detection: IMAP-based monitoring to detect prospect replies and auto-pause sequences
• Contact Management: Import, segment, and manage prospect contact lists
• Analytics: Campaign performance tracking and inbox deliverability scoring
• Team Collaboration: Multi-user access with role-based permissions (Growth and Agency plans)

We reserve the right to modify, suspend, or discontinue any part of the Service at any time with reasonable notice to affected users.

To use the Service, you must create an account by providing accurate and complete information. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activity that occurs under your account
• Notifying us immediately of any unauthorised use at security@inboxrise.com
• Ensuring that your account information remains accurate and up to date

You may not share your account with others or create accounts for the purpose of circumventing plan limits. Each paid plan covers one organisation. Multi-client management requires the Agency plan or above.

We reserve the right to suspend or terminate accounts that violate these Terms or that we reasonably believe pose a risk to the integrity of the Service or to other users.

You agree to use the Service only for lawful purposes and in accordance with these Terms. You must not use the Service to:

• Send unsolicited bulk email (spam) to individuals who have not consented to receive communications from you
• Harvest, scrape, or collect email addresses or other personal data without proper authorisation
• Impersonate any person or organisation or misrepresent your affiliation
• Upload contact lists obtained through illegal means or that violate applicable privacy laws
• Distribute malware, viruses, or any harmful code through the Service
• Attempt to gain unauthorised access to the Service or its underlying infrastructure
• Engage in activities that degrade the performance or availability of the Service for other users
• Resell or white-label the Service without a written agreement (Agency plan white-label is available as a feature, not a reseller arrangement)

You are solely responsible for ensuring that your use of the Service complies with all applicable email marketing laws and regulations, including but not limited to:

• CAN-SPAM Act (USA): All commercial emails must include a valid physical address and a clear unsubscribe mechanism. Inboxrise automatically includes unsubscribe links in campaign emails.
• GDPR (European Union): You must have a lawful basis for processing the personal data of EU contacts. You are the data controller; Inboxrise acts as a data processor on your behalf.
• CASL (Canada): You must have express or implied consent before sending commercial electronic messages to Canadian recipients.
• PECR (United Kingdom): You must comply with UK direct marketing rules including consent requirements for electronic communications.
• Any other applicable national or regional legislation in the jurisdictions where your contacts are located

Inboxrise provides tools to help with compliance (unsubscribe links, suppression lists, bounce handling) but we do not verify that your contact lists are legally obtained. That responsibility rests entirely with you.

Inboxrise offers subscription plans billed monthly or annually. By selecting a paid plan, you authorise us to charge your payment method on a recurring basis.

• Free trial: New accounts receive a 14-day free trial. No credit card is required to start. At the end of the trial, access to paid features will be restricted unless a plan is selected.
• Monthly billing: Charged on the same date each month. Cancellation takes effect at the end of the current billing period.
• Annual billing: Charged once per year at a 35% discount. Refunds for unused months are not provided unless required by applicable law.
• Extra inboxes: Additional inboxes beyond your plan limit are billed at $5/inbox/month (monthly) or $4/inbox/month (annual) and added to your next invoice.
• Failed payments: If payment fails, we will retry up to three times over 7 days. If payment remains outstanding, your account may be suspended until the balance is settled.
• Price changes: We will provide at least 30 days' notice before changing subscription prices. Existing annual subscribers are locked at their rate until renewal.

All prices are in US Dollars (USD) and exclude applicable taxes. You are responsible for any taxes, duties, or levies imposed by your local jurisdiction.

You retain full ownership of all data you upload to or generate through the Service, including contact lists, campaign content, and email credentials. We do not claim any intellectual property rights over your data.

• Data processing: We process your data only as necessary to provide the Service and as described in our Privacy Policy.
• Credential security: SMTP and IMAP credentials are encrypted using AES-256 at rest and decrypted only at runtime for the purpose of sending or receiving emails on your behalf.
• Data retention: Upon account cancellation, your data is retained for 30 days to allow reactivation. After 30 days, all personal data is permanently deleted.
• Data portability: You may export your contact lists and campaign data at any time from within the platform.
• Third-party processors: We use Supabase for database infrastructure. Their processing of your data is governed by their Data Processing Agreement.

The Service, including its software, design, features, and documentation, is owned by Inboxrise and protected by applicable intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable licence to use the Service in accordance with these Terms.

You may not copy, modify, distribute, sell, reverse engineer, or create derivative works from any part of the Service without our express written consent.

The Inboxrise name, logo, and product marks are trademarks of Inboxrise. You may not use these marks without prior written permission except as expressly permitted in our brand guidelines.

To the maximum extent permitted by applicable law, Inboxrise and its directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• Loss of revenue or profits resulting from campaign performance
• Loss of data or corruption of data
• Damage to sender reputation caused by your use of the Service
• Interruptions to the Service due to circumstances beyond our reasonable control
• Actions taken by email service providers (Gmail, Outlook, etc.) in response to your sending behaviour

Our total liability to you for any claim arising out of or relating to these Terms or the Service shall not exceed the amount you paid to us in the 12 months preceding the claim.

The Service is provided "as is" and "as available" without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement.

You may cancel your account at any time from your account settings. Cancellation takes effect at the end of your current billing period. No refunds are provided for unused portions of a billing period except where required by law.

We may suspend or terminate your account immediately if:

• You violate these Terms, particularly the Acceptable Use Policy or Email Compliance requirements
• Your account is used for fraudulent or illegal activity
• We receive sustained spam complaints or abuse reports relating to your account
• Payment remains outstanding after multiple retry attempts

Upon termination, your right to access the Service ceases immediately. We will retain your data for 30 days as described in Section 7, after which it will be permanently deleted.

We may update these Terms from time to time to reflect changes in our Service, legal requirements, or business practices. When we make material changes, we will:

• Update the "Last updated" date at the top of this page
• Send an email notification to all active account holders at least 14 days before changes take effect
• Display an in-app notification for the first login after changes are published

Your continued use of the Service after the effective date of any changes constitutes your acceptance of the updated Terms. If you do not agree with material changes, you may cancel your account before the effective date.

These Terms are governed by the laws of India. Any disputes arising from or relating to these Terms or the Service shall be subject to the exclusive jurisdiction of the courts of Jharkhand, India.

If you have any questions about these Terms, please contact us:

• Email: legal@inboxrise.com
• General enquiries: hello@inboxrise.com
• Contact form: inboxrise.com/contact

We will respond to legal enquiries within 5 business days.