Our team is based in India (IST). We're active Monday to Saturday, 9am to 7pm IST. Urgent support requests are handled within 4 hours during working hours.
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Quick answers
How quickly do you respond to support requests?
We aim to respond to all messages within 24 hours. During Indian business hours (Mon–Sat, 9am–7pm IST), urgent support requests are typically handled within 4 hours. Growth and Agency plan users get priority support.
Do you offer onboarding calls?
Yes — Growth and Agency plan users can book a 30-minute onboarding call with our team. We'll help you connect your inboxes, set up your first campaign, and answer any questions. Email support@inboxrise.com to schedule.
I'm an agency managing multiple clients. Who should I talk to?
Reach out to sales@inboxrise.com and mention you're an agency. We'll walk you through the Agency plan, multi-client workspace setup, and can discuss custom pricing for larger volumes.
How do I report a bug or request a feature?
Email support@inboxrise.com with details of the bug or feature request. We review every submission and respond with a timeline. We build in public — popular feature requests get shipped fast.